01-02-2020 09:39 PM
01-05-2020 05:25 PM
Welcome to the forum, and thank you for choosing to shop with us! Ordering online for Store Pickup, especially if the item is in stock, is typically a great way to get products and fast! It sounds like your experience was anything but the convenient one we hope for our customers to have.
Usually, Store Pickup orders are fulfilled within an hour or so of the order being placed when the item is in stock. As orders may take a bit longer to process or be fulfilled, we always recommend customers wait to receive the email notice that the order is ready to be picked up. I understand you provided plenty of time for the order to be fulfilled, and at that point I would have been seeking information about my order as well.
With that said, it is concerning that your order may have been modified to shipping without your agreement, and if you encountered any rudeness along the way. I would be delighted to ensure this experience is thoroughly noted on our end, so please keep an eye on your inbox in the top right corner of the page for my private message.