I'm hoping that I can get some help, I made a order on 23 Nov 19 for a surface pro 7. Best Buy charged me 848.99 right away. It is two weeks later and the package still has not shipped. Best Buy's web site is saying the package is ready and waiting for UPS to pick it up, and UPS website is saying they are waiting for the package to be delivered to them. I have called the Best Buy customer service that forwards to the Philippines twice but have gotten no where. My understanding was that Best Buy does not charge until they ship but yet here I am -848.99 and not even a package in the mail. I am a first time customer.