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Posts: 1
Registered: ‎03-11-2019

Order cancelled when using gift card?

I ordered the digital download version of Super Mario Odyssey and Mariokart 8 for switch from the best buy website. I had used a gift card with 100$ on it and the purchase went through, and I recieved a confirmation email. However an hour later I get an email saying the order is cancelled? It can not have something to do with my bank account, as the email states, since the entire purchase was made through a gift card. And I can not go into a store to purchase a digital version of a game.
Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: Order cancelled when using gift card?

Hi there, Np1, 


We'd be happy to take a look at your order. So that we can, could you private message us your order number, phone number, full name, and email?


To send a private message, simply select the blue box labeled Private Message to the right of my signature. 



Faith|Senior Social Media Specialist | Best Buy® Corporate
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