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New Member
Posts: 2
Registered: ‎12-08-2021

Order cancelled after store pickup

I have been having this weird issue. Picked up a Mac a couple of weeks ago. A couple of days ago, I received a notification on my phone that I was charged for the Mac again. I tried to dig in and looked like I was already refunded for my previous charge and then charged again. I went on to my BestBuy account to see what was going on. Turns out my order had smh been canceled already although I already have the Mac. I don't have any order receipt or any of the free Apple subscriptions attached to my email.

 

I went to the store to tell them what was going on. He tried to tie the purchase to my account but the purchase itself threw a canceled message for him. He could not do anything with the order and he told me I can't even technically return the Mac at that point, nor do I have any warranty since the serial number has not been connected to me. He suggested I call the corporate and gave me the number. After 2+ hours on the call with someone in the support, they just could not figure out what to do with it either. The order looks canceled in all their system. I was just asking them to tie the purchase to my account and provide me the receipt or some kind of proof of purchase and all free apple subscriptions that I have not received yet. After almost 2 hrs of trying, she just suggested I dispute the charge through my credit card since there is nothing she can do.

 

It's ridiculous that I am having to waste my time for someone else's mistake. I went to the store, I called them, I went on Reddit and figured I'd make one last try here before I just dispute the charge. I think that's fair. Is anyone able to help me?

 

All I need is my order receipt, the purchase tied to my account, and all the apple free subscriptions.

 

New Member
Posts: 2
Registered: ‎12-08-2021

Re: Canceled Order Madness

Hey..How did you get this resolved? I have the same issue. The only difference is they refunded me but charged me again. However, I don't have the purchase tied to my account or don't have any receipt or warranty or the serial numbers attached to my purchase.

Posts: 11,638
Topics: 371
Kudos: 290
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Canceled Order Madness

Hey, dibmas39,

 

Thank you for taking the time to connect with us here, and I would also be concerned if I was charged for a  purchase that was refunded to me. What do you specifically need us to get done for you? Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 11,638
Topics: 371
Kudos: 290
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Order cancelled after store pickup

Hey dibmas39,

 

Thanks for posting this to our forum, and for sending me the private message I had previously requested with your information. This does not sound like an experience you should have had with us. I will be responding to the private message you sent me, and hopefully we can get to the bottom of this.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!