02-27-2019 01:00 PM
I had three orders ready for store pick up yesterday. I went by the store around 5:15 PM CST to retrieve them. The clerk came back and said he only found two orders. I immediately checked the Best Buy website, and it showd "Picked Up" for the third order. I then checked my email, and it stated the order was picked up at 4:42 PM. The clerk said he would check with the person who completed the order. He came back and said an older woman came in but the ID matched. I said how did the ID match since I am a man? He said, well the last name matched. No one other than myself knew the order existed, so this was clearly a mistake. I did not have anyone other than myself listed as the pickup person. It was my understanding that since IDs are checked, the order should have only been released to myself. What is the official policy on this? The store ended up giving me the product, but it was very frustrating waiting 20+ minutes to get it sorted out when it should just be in-and-out pickup.
02-27-2019 01:12 PM
For security reasons, this has to match the card holder if you have used a credit card and even if it's a gift card order, you would need to be there unless you authorize someone else, then they can pick it up with their ID.
I am no forensic expert but it sounds like you may need to file a report with your local police and get the security footage of the person who picked it up so they can investigate it.
Accident or not, a strict ID checking policy has always been in place at Best Buy and there are no exceptions. This should have not happened.
02-27-2019 03:39 PM
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