04-16-2019 11:05 AM
Solved! Go to Solution.
04-16-2019 11:15 AM - edited 04-16-2019 11:16 AM
Welcome to the Best Buy Community forums. Thanks so much for reaching out about your recent purchase. I’m very sorry your new washer isn’t working correctly.
If you got it at an outlet location, any discussion about a replacement would need to go directly through that outlet. I’d be happy to see if I can follow up with them so that they are aware, however.
Please send in a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and the customer service PIN from the bottom of the receipt or the order number.
04-16-2019 11:40 AM
Thanks so much. I’ll reach out to that outlet to see what’s possible here.
Someone from that location may call you directly, or they may have me reach back out. It may take a couple days to dig in to this, but I’ll let you know once I hear anything back.
04-17-2019 07:46 AM
Thank you for helping out. Just as an FYI the washer now has a "te" error (thermistor error) and I found out the connectors on the inside are broken as well so in case the outlet reaches out to you instead of me, I'll be bringing it back on Friday or Saturday to have it exchanged or returned.
04-17-2019 08:28 AM
Thanks for the update. I will pass this along as well and let them know you'll be back in. I'll let you know if I hear anything back. I'll be out of the office for a few days starting on Friday, however,s o if I don't hear back by tomorrow I won't have an update for you until after your return.
04-18-2019 10:07 AM
Good morning, Frederic,
I just heard back from Karissa at that outlet location. She tells me that she contacted you and will be working with you to on a solution. She'll be your point of contact going forward.
Please don't hesitate to reach back out if you ever need help with a future purchase from us.
04-18-2019 11:27 AM
I'm sorry about that confusion. I must have misread her message to me.
I'm happy to hear that you received the email. I'm sure that Karissa will take great care of you from here on out.