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Registered: ‎04-16-2019
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Open box washer is broken

We just bought a washer from the best buy outlet in Lynnwood Washington only yo find out today that the bottom balance weight for the drum had fallen off as two of four mounting points for it were broken off. I know it will eventually cause more problems but as the outlet is only open Friday through Sunday I can't go down there to ask anyone about it. We didn't pay for moving services and did the work of moving it in ourselves. We want to see if there is a way to get a large discount on the item to cover the future cost of repair/replacement, or free protection plan to cover repairs in the future, or assistance with exchanging the unit as we were effectively sold a broken washer, not just open box or cosmetically damaged unit. I can provide model number, order number, etc.
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Registered: ‎12-23-2016

Re: Open box washer is broken

[ Edited ]

Hello, qooasian,


Welcome to the Best Buy Community forums. Thanks so much for reaching out about your recent purchase. I’m very sorry your new washer isn’t working correctly. 


If you got it at an outlet location, any discussion about a replacement would need to go directly through that outlet. I’d be happy to see if I can follow up with them so that they are aware, however.


Please send in a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and the customer service PIN from the bottom of the receipt or the order number.

 

Thanks,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-16-2019

Re: Open box washer is broken

[ Edited ]

Thanks for the response.
Frederick {Removed per forum guidelines}

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Re: Open box washer is broken

Hi, Frederic,

 

Thanks so much. I’ll reach out to that outlet to see what’s possible here.


Someone from that location may call you directly, or they may have me reach back out. It may take a couple days to dig in to this, but I’ll let you know once I hear anything back.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Registered: ‎04-16-2019

Re: Open box washer is broken

Thank you for helping out. Just as an FYI the washer now has a "te" error (thermistor error) and I found out the connectors on the inside are broken as well so in case the outlet reaches out to you instead of me, I'll be bringing it back on Friday or Saturday to have it exchanged or returned.

Posts: 5,426
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Registered: ‎12-23-2016

Re: Open box washer is broken

Hi, Frederic,

 

Thanks for the update. I will pass this along as well and let them know you'll be back in. I'll let you know if I hear anything back. I'll be out of the office for a few days starting on Friday, however,s o if I don't hear back by tomorrow I won't have an update for you until after your return.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Registered: ‎12-23-2016

Re: Open box washer is broken

Good morning, Frederic,

I just heard back from Karissa at that outlet location. She tells me that she contacted you and will be working with you to on a solution. She'll be your point of contact going forward.

Please don't hesitate to reach back out if you ever need help with a future purchase from us.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
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Registered: ‎04-16-2019

Re: Open box washer is broken

Thanks for that. I haven't received a call from her yet but I'll keep an ear out.

New Member
Posts: 5
Registered: ‎04-16-2019

Re: Open box washer is broken

Never mind, she emailed me. Thank you very much for your help!

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Re: Open box washer is broken

Hi, Frederic,

I'm sorry about that confusion. I must have misread her message to me.

 

I'm happy to hear that you received the email. I'm sure that Karissa will take great care of you from here on out. 

Sincerely,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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