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New Member
Posts: 1
Registered: ‎10-04-2021

Open box sony projector warranty

Hi everyone

I am so frustrated with the customer service of best buy where everyone is giving different answers for the same thing

I bought a open box sony projector from bestbuy yesterday it does not contain any warranty document on it

I tried calling the best buy customer care omg he was so rufe and he even hangup the call. I don't understand why am enterprise like bestbuy is so neglecting the quality of customer service like this

He said first sony has 3 years warranty on it from the date of original purchase but he said he can't give the original purchased date

How the hell I would know the validity of my warranty then

Pleasw someone help me on this
Valued Expert
Posts: 8,492
Registered: ‎02-25-2013

Re: Open box sony projector warranty

Thats frustrating. 

 

 

However, you can register it direct with Sony online.  All you need are model number and serial number. And just use the date you purchased it. There should have been a red and white sticker on the projector or the box it came with. Try looking there to see if it was on there. 

 

https://productregistration.sony.com/

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 11,638
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Registered: ‎09-29-2008

Re: Open box sony projector warranty

Hey, Kandhavel85,

 

I can certainly understand your concerns over the warranty on this projector, and we appreciate you taking the time to connect with us on this. This projector should come with a warranty that starts on the date you took possession of the projector. In my experience most projectors have a one year warranty, but it would be impossible to say without getting the exact model number of the projector. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

 

Thanks

Allan|Senior Social Media Specialist | Best Buy® Corporate
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