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Member
Posts: 15
Registered: ‎01-20-2012

Open-box price adjustment

I purchased an open-box item in the store on Sunday. It matched the price I saw online. One day later the price has dropped. Can I go to the store for an adjustment, or do I need to just return the item.

Posts: 1,713
Topics: 14
Kudos: 134
Solutions: 84
Registered: ‎10-19-2017

Re: Open-box price adjustment

Greetings, iMac!

 

Welcome to our forums and thank you for posting!

 

Our Price Match Guarantee is a great way to make sure you aren’t missing out on any deals on your recent purchases, so kudos to you for keeping an eye on BestBuy.com.

 

Per the terms and conditions of our Price Match Guarantee, it states we do not price match open-box items, only new ones. Because open-box prices change from the time they are returned and by store, we cannot provide a price match. I hope this helps clarify this situation. I appreciate your time and patience.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 15
Registered: ‎01-20-2012

Re: Open-box price adjustment

Another question before I make my return. The employee that completed the sale told me me that since this item was already opened I would not be charged a restocking fee. Is this correct?

Highlighted
Posts: 1,713
Topics: 14
Kudos: 134
Solutions: 84
Registered: ‎10-19-2017

Re: Open-box price adjustment

Hey iMac,

 

Per our Return & Exchange Policy, restocking fees apply to open box products as well. It does depend on the item, so I recommend you speaking to your store about this. Let me know if you need further assistance. I’m happy to reach out to the store for you if needed.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!