01-08-2019 04:01 PM
I purchased an open-box item in the store on Sunday. It matched the price I saw online. One day later the price has dropped. Can I go to the store for an adjustment, or do I need to just return the item.
01-08-2019 06:24 PM
Welcome to our forums and thank you for posting!
Per the terms and conditions of our Price Match Guarantee, it states we do not price match open-box items, only new ones. Because open-box prices change from the time they are returned and by store, we cannot provide a price match. I hope this helps clarify this situation. I appreciate your time and patience.
01-08-2019 06:31 PM
Another question before I make my return. The employee that completed the sale told me me that since this item was already opened I would not be charged a restocking fee. Is this correct?
01-08-2019 06:52 PM
Per our Return & Exchange Policy, restocking fees apply to open box products as well. It does depend on the item, so I recommend you speaking to your store about this. Let me know if you need further assistance. I’m happy to reach out to the store for you if needed.
10-27-2020 01:47 PM