Best Buy Store Purchase

[kthruz143]

I purchased a Lg Washtower on Wednesday March 2nd and picked it up from the Covington Louisiana store on Saturday March 5th. It was stated it was open box excellect condition. Drove an hour to pick it up and were told we will bring it out to you. Never got a chance to look it over since they had it bubble wrapped up. Got it home and and when to install it only to find it was missing cirtical parts. The dryer was filled with lint, the washer was leaking water and drum was not even connected to the back and completely out of place. This Washtower should never have been sold as Excellent condition. We shouldn't have to put out more money to fix something that was suppose to be in excellent condition. It obviously was returned and never tested. Called customer service and got no where since you can't actually call the store and talk to them.

[Phoenix-BBY Retired: Social Media Specialist · Accepted solution]

Hello, kthruz143, 

Thanks for reaching out to us on Best Buy Forums. As someone who just furnished a new home, I can understand the feeling when you receive a unit that is not in the condition expected. As long as you are within our Return & Exchange Promise, you would be able to return the units to your local store, if there is one closer. Otherwise, we may be able to look into what exchange options might be available. If you would like to discuss these possible options, please send a private message via the blue button to the right of my name below and include your full name, phone number, and email address.

Regards,