10-21-2019 11:53 PM
10-23-2019 06:30 PM
Welcome to the Best Buy Forums, and thank you for taking the time to talk to us about this!
I know that I would be genuinely surprised to find that my new TV was broken, and would also want the help that you are asking for now. It's a pleasure to be able to work with you on this and I hope that me and our team can fully assist with this.
In order for us to begin, can you let me know if you had the chance to speak to a store manager when you spoken with them about this?
Happy to help.