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Trusted Member
Posts: 83
Registered: ‎11-28-2010

Open Box price match?

I am am wondering if there is a price match guarantee on open box items? I purchased a open box Razer Stealth for $1184 on 2/23/19 and noticed on the Best Buy web page the open box price has dropped to $959. A brand new one is now only $1199!

 

I live a 100 miles from the store so it's a problem to return to the store to deal with this issue. But I will if I have to to do so.

 

Will they do a price match on this item or should I just return it? I am a elite plus member so I have 45 days to deal with this problem I assume.

Posts: 2,712
Topics: 32
Kudos: 95
Solutions: 134
Registered: ‎10-19-2017

Re: Open Box price match?

Greetings, bwigg!

 

Welcome to our forums and thank you for posting!

 

Our Price Match Guarantee is a great way to make sure you aren’t missing out on any deals on your recent purchases, so kudos to you for keeping an eye on BestBuy.com.

 

Per the terms and conditions of our Price Match Guarantee, it states we do not price match open-box items, only new ones. Because open-box prices change from the time they are returned and by store, we cannot provide a price match. I hope this helps clarify this situation. I appreciate your time and patience.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 83
Registered: ‎11-28-2010

Re: Open Box price match?

OK, thanks. I looks like I will have to return this item ASAP.

Posts: 2,712
Topics: 32
Kudos: 95
Solutions: 134
Registered: ‎10-19-2017

Re: Open Box price match?

No problem, bwigg! Here’s more information on our Return & Exchange Promise.

 

Have a good one!

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!