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Posts: 3
Registered: ‎10-20-2019

Open Box LG PC monitor with missing power cord

i just purchased online a LG 27UK600-W PC Monitor and I picked it up in store. However when I got home and open the box, I found out that the power cord is missing. it's an open-box satisfactory condition where by Bestbuy Definition, it means nonessential parts or accessories may be missing, but in my case it's the power cord. i like the monitor and tested using a friend's power cord, but i can't use it without the power cord. Please help!

Posts: 446
Topics: 34
Kudos: 96
Solutions: 31
Registered: ‎10-03-2017

Re: Open Box LG PC monitor with missing power cord

Hi there, ice_0408! 


Well, I must agree, that a power cord to a monitor is quite the essential part! It's disappointing to hear that your new monitor was missing the power cord. We'd be happy to take a look into this for you and see how we can make this right! 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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