Best Buy Store Purchase

[mrhpfan4ever]

Just purchased an open-box "excellent" condition UHD blu-ray player. "Excellent" condition is noted as including all original components and manuals. However, the player has no remote in the box, rendering it basically inusable. What gives?

[Rich-BBY Social Media Specialist]

Hello,  and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having missing accessories is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,