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Posts: 1
Registered: ‎04-18-2022

Open-Box Blu-Ray Player in Excellent condition missing remote

Just purchased an open-box "excellent" condition UHD blu-ray player. "Excellent" condition is noted as including all original components and manuals. However, the player has no remote in the box, rendering it basically inusable. What gives?

Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Open-Box Blu-Ray Player in Excellent condition missing remote

Hello,  and welcome to our online community!


Thank you for posting on our forums regarding your experience.  Having missing accessories is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.



Rich|Social Media Specialist | Best Buy® Corporate
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