04-18-2022 10:06 PM
Just purchased an open-box "excellent" condition UHD blu-ray player. "Excellent" condition is noted as including all original components and manuals. However, the player has no remote in the box, rendering it basically inusable. What gives?
04-19-2022 08:06 AM
Hello, and welcome to our online community!
Thank you for posting on our forums regarding your experience. Having missing accessories is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:
Customer Service Pin (located bottom of receipt) or Order Number
I'll keep an eye out for your message.