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New Member
Posts: 2
Registered: ‎01-18-2021

Online order

I purchased a TV online last night and when I got the email saying the order was ready I realized it was very close to closing time so I attempted to call the store and they did not answer so I drove as quickly as possible to my local store to pick up my TV. When I get there, there are 5-6 customers still in the store but the employee standing by the gate has it half shut so the customers still in the store had to bend over to leave the store. At this point the employee still hasn’t acknowledged me standing there so I say something and he doesn’t even look at me just says “we’re closed” and slams the gate shut. I have never been treated so badly by an employee ever. I understand I arrived at the door at 7:02 and closing time is 7:00 but, the employee was standing there, customers still inside of the store and I had everything he needed out to give me my tv that had already been paid for. For an employee to treat a customer like that is beyond disrespectful and does not make the company look good at all.
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Online order

Welcome, MBrisson1026,


Thank you for taking the time to stop by our community forums. I'm sure you were excited to pick up this TV as soon as possible so I can understand your disappointment to arrive after this store had closed. I appreciate you letting us know about your experience and would like to take a closer look into this.


While we would be unable to assist you with your order after this store closed, we do expect all of our employees to act professionally no matter how you get in touch with us. Were you able to let a store manager know about your experience? If not, I would be glad to make sure they are aware of your feedback.


Which store location did you visit? Do you recall the name of this employee? I'd also like to document your experience here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-18-2021

Re: Online order

I visited the location inside of Destiny USA in Syracuse, NY. The employee did not even look at me, kept his back towards me the whole time so I did not get a name. I attempted to call 3 different times the next day and sat on hold for 30 minutes each time.
Posts: 1,840
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Online order



Thanks for getting back to Andrew with that information. As he's currently away, I'd be happy to follow up on this in our corporate system as well as with the Syracuse store directly.


To start, please send me a private message including the information Andrew asked for (your full name, email, and phone number). You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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