01-18-2021 10:34 AM
01-23-2021 05:16 PM
Thank you for taking the time to stop by our community forums. I'm sure you were excited to pick up this TV as soon as possible so I can understand your disappointment to arrive after this store had closed. I appreciate you letting us know about your experience and would like to take a closer look into this.
While we would be unable to assist you with your order after this store closed, we do expect all of our employees to act professionally no matter how you get in touch with us. Were you able to let a store manager know about your experience? If not, I would be glad to make sure they are aware of your feedback.
Which store location did you visit? Do you recall the name of this employee? I'd also like to document your experience here at our Corporate Campus and will need some more information to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
01-23-2021 05:55 PM
01-25-2021 10:26 AM
Thanks for getting back to Andrew with that information. As he's currently away, I'd be happy to follow up on this in our corporate system as well as with the Syracuse store directly.
To start, please send me a private message including the information Andrew asked for (your full name, email, and phone number). You can find the blue option to message me to the right of my name below.