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Posts: 1
Registered: ‎08-23-2019

One Angry Customer - annually an Elite member- Not a way to be treated

You've finally done it Best Buy, with all the competition and one day shipping I believe I have made one of my last purchases with you (annually I have been spending a couple of thousand with you). I am a steady Elite customer and so far this year I'm at around $1200 (wasn't aware it was this small but would quickly pass the $1500 mark by next month). However it's now over to Amazon and Walmart.


Why? I purchased a $60 Logitech K780 keyboard from you on Aug 6. Within 2 weeks it failed so I swapped it out at home with a backup keyboard I have and waited for an opportunity to return the item. After all I've had 30 days to return an item in the past and didn't figure to have a problem this time around. My mistake. When i went to the store today customer service indicated I could swape for another. I did not want to get one because of the bad experience I had with this and was then told they'd make an exception and give me s store credit. I asked for a refund and was told I could not, I was only allowed 14 days to return ad it was at that time I was told I hadn't reached Elite status yet. But it's defective!, I just couldn;t run right down to the store at the drop of a hat and return. All I got was 'Sorry, you missed it by 3 days' even though the device failed in less than 14.


And of course no exceptions.. Really? If I had puchased at Amazon I would have been cheefully refunded the purchase price. I was astounded but I guess they just want to hold onto my money.


So good bye Best Buy, I'm really angry this time for getting ripped off and will get equivalent or better price from Amazon, WalMart or Costco. I guess you're not worth the trouble anymore.

Posts: 588
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Registered: ‎07-23-2018

Re: One Angry Customer - annually an Elite member- Not a way to be treated

Hi there, alive2k,


Thank you for taking the time to join our forums and share your recent experience with us. I totally understand that a defective product would never be ideal and I'm sorry that you had to go through this process.


Our Return & Exchange Promise time frames are based off your membership status when you make a purchase. That means if you were not currently Elite status, then you would have the same time as our Core members to make a return or exchange. We do not generally make full exceptions to this policy, as our members work very hard to enjoy the benefits of these higher tiers. 


If you have any additional questions about this, please do not hesitate to let us know.

Austin|Social Media Specialist | Best Buy® Corporate
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