06-24-2020 09:52 AM
Hi, I have a client who bought a notebook and a licence of Office 2019 H&S in a Best Buy local.
She has the ticket.
She brought me the notebook to install and activate the Office.
When she gave me the ticket, I noticed that it said
"Serial # MT................." but it has 19 digits, not 25 (including the letters 'M' and 'T').
So when I open Word/Excel/etc., log in with her Microsoft account and try to activate, of course it asks me for a 25 digit but in the ticket it's a 19 digit.
I'm totally lost here... in her Microsoft's account profile she has nothing in history, in purchases, only her device assigned (her notebook).
I need some help, please.
06-25-2020 06:39 AM
Mmm, she showed me the ticket from BB and it specefied the price of the notebook and below that the price of the licence Office 2019 H&S and a Serial # of 19 digits.
Weird, I thought they were always of 25 digits.
But the person who bought everything told me that BB people didn't give her nothing more than the notebook and the ticket. Nor paper, nor email, nor nothing.
06-25-2020 01:43 PM
07-02-2020 12:31 PM