08-19-2021 02:29 PM
I purchased an Oculus Quest 2 as a gift for a friend about 20 days ago. My friend refused to accept it and returned it to me. It was unopened.
I went today to the local Best Buy store from where I had purchased the item, hoping to return it. The store refused to accept the return, not because it was outside of the 15 day return window, but because the Oculus Quest 2 has been recalled by Facebook. They gave me a number to call at Facebook, which was useless.
I feel like Best Buy ripped me off. Why should I be stuck holding the bag when an item is recalled by the manufacturer? Best Buy is in a much better position to get its money back from Facebook than I am.
This does not seem righ tot me and I will be hesitant to purchase anything in the future from Best Buy.
Interestingly, I could have purchased the same item from Target, at the same price, with a much better return policy.
08-19-2021 04:00 PM - edited 08-23-2021 11:23 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to reach out to us regarding your purchase. Being five months outside of our Return & Exchange policy, your Oculus Quest 2 would not have qualified for a return/refund. Now, being that there is a recall for this item that was issued last month, you will need to reach out to Facebook Technologies toll-free at (877) 960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com, and click on Support at the top of the page then on the facial interface recall banner for more information.
All customers should immediately stop using the headsets, and contact Facebook Technologies/Oculus for instructions on receiving a free silicone cover. As always, don't forget to check the Best Buy Product Recall page for the most recent list of Product Recalls involving products sold at Best Buy.
You can also get additional information on the CPSC website for this specific recall through the following link. Thanks again for reaching out to us!
08-19-2021 05:07 PM
08-23-2021 11:25 AM
I totally understand, MWarshal. Although I won't promise a different outcome, I am happy to review this for you. Please, send me a private message with the order number, or Customer Service PIN off the receipt, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing back from you.