06-17-2019 03:28 AM
08-25-2019 11:59 AM
Welcome back to our community! We’re sorry to that we missed your post in June and can understand how as an active member of our community that may be upsetting. Thank you for sending us a follow-up message to let us know.
Splurging on an open-box item can be more cost effective, but I can understand how a missing item like a remote for a TV could be an issue when it wasn't noted on the box. Were you able to partner with the Best Buy purchase location to find a resolution to your issue with your open-box TV? If not, can you please share if you’re still in need of assistance on this matter?
08-25-2019 06:12 PM
08-26-2019 11:14 AM
Thank you for sharing an update to your experience, again, we apologize for missing your initially post. I’d be happy to see what light I can shed on this matter or what assistance may be available, at this time.
Open-box items should be priced accordingly to the condition of the item and any missing items. It does sound like the item may not have been initially assessed correctly by Geek Squad at the purchase location. I understand how not having a voice remote could be an issue. We’re happy to hear that you were able to partner with your local Best Buy to discuss and implement a resolution. I understand the resolution provided may not be ideal for you.
We’d be unable to guarantee that an exact replacement remote would be available, but we’d be happy to review this request further privately. Can you please send me a private message with your full name, phone number and email address? A private message can be sent to me by choosing the option to do so in my signature.
08-26-2019 02:53 PM
08-26-2019 03:03 PM
Can you please send me a private message with those requested? I’d be unable to make any guarantees or promises on a particular outcome without reviewing this further in detail. I also look forward to your reply to able to document your experience here at our Corporate Campus, too.