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New Member
Posts: 2
Registered: ‎10-18-2019

Nothing in my box

[ Edited ]

My nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller.  We left and started driving down the road.  He opened it and the box was empty.  So I am assuming some one stole it out of the box while it was in the store.  

We turned around and went right back to the store and spoke to the store manager, Sean {removed per forum guidelines}, who offered no solution.  He just said that they do not sell empty boxes and we needed to take it back to Microsoft to get a controller.  Implying that I took the controller out and was just trying to get my money back for an empty box.  

He would not make it right. 

We as customers have no way to know that the controller was not in the box.  The box still had some weight to it so we would have never known.

 

So now my nephew is out a total of $64.99 cash and still does not have his controller.  I need someone from Best Buy to correct this situation.  This is ridiculous!!

 

Bill {removed per forum guidelines}

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New Member
Posts: 2
Registered: ‎10-18-2019

Re: Nothing in my box

Could someone please answer me.

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Regular Contributor
Posts: 859
Registered: ‎02-09-2011

Re: Nothing in my box

The forums work on a first come, first serve basis and it can take a few days for a corporate moderator to work through the queue to your post. If you need immediate assistance then contacting the 1-888-237-8289 (1-888-BestBuy) is your best bet. Sit tight and a moderator will be with you as soon as they can!
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
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Posts: 130
Topics: 4
Kudos: 16
Solutions: 1
Registered: ‎12-04-2018

Re: Nothing in my box

Greetings, planhama.

Thank you for taking the time to join our Community here on the Best Buy Forums. I see that you had already sent us a Private Message on Facebook which I have just responded to. In a matter to keep our conversation organized, please feel free to respond to me on Facebook moving forward.

All the best,

Michael|Social Media Specialist | Best Buy® Corporate
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