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New Member
Posts: 4
Registered: ‎03-24-2019

Note 8 trade denied despite ad??

I have a paid for, unlocked Note 8 in perfect condition. The website clearly states that I should get $550 for it towards a Galaxy S10+. I went to my local Best Buy and besides the fact the associate was just plain rude, I was denied. I was told that the promotion was good for pre orders only (not true). I even showed the associate the add online and he didn't want to hear it. I called mobile support and they wanted to speak to the associate who refused. I then waited on hold for 20 minutes while mobile support tried to get in contact with a manager. The lady at mobile support was very nice and even agreed that they should be honoring the ad. The manager went out of their way to find a reason NOT to honor it. They simply used the small print "we can refuse trade ins for any reason." I'm very disgusted with this process. How can you have an ad online that says in store only but not honor it I store? I just want to trade in my phone based on the ad, pretty simple. Any suggestions??
Posts: 94
Topics: 5
Kudos: 10
Solutions: 7
Registered: ‎12-28-2015

Re: Note 8 trade denied despite ad??

Hello, Lconklin,

 

We welcome you to our forums and community.

 

The Galaxy S10+ is a great phone and it looks to be the best in the Galaxy Series. So, I can understand wanting to take advantage of our Trade-In offer with your Note 8.

 

We strive to always provide customers with high end customer service. It is not our intention for you to have the experience you did with our store. I am sincerely sorry that our Mobile Blue Shirt did not provide you with the experience we would have hoped.

 

Per our Trade-In site we do not accept Unlock Note 8. It would have to tried to a carrier such as AT&T, Sprint, or Verizon.

 

Please let us if you any other questions or concerns.

 

Regards,

Ken|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-24-2019

Re: Note 8 trade denied despite ad??

I guess I should've specified a little better. Its unlocked because its paid off. It was purchased from best buy through verizon.
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Posts: 94
Topics: 5
Kudos: 10
Solutions: 7
Registered: ‎12-28-2015

Re: Note 8 trade denied despite ad??

Lconklin,

 

Thank you for clarifying that information for me. Typically, an unlocked smartphone is a phone that isn't tied to a specific carrier or contract. This would be regardless if the phone has been paid off. However, I do see that the Verizon Note 8 is part of our Trade-In offer.

 

While, I cannot make any promises of an outcome, I can certainly reach out to our store leadership team on your behalf. Please send me a Private Message with the following info:

  • Full Name
  • E-mail
  • Phone Number

You can send me a message by clicking on the blue button that says, “Private Message” in my signature.

 

Kindly,

Ken|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!