08-24-2019 12:42 AM
08-26-2019 12:35 PM
Welcome to Best Buy’s Online Community.
We appreciate you choosing to purchase your wife’s gift with Best Buy. As someone who’s birthday is right around the corner, there is nothing more exciting than to receive a gesture of appreciation from a loved one. With that said, I know how disappointed you must have learned when your order was cancelled unexpectedly. Our team will be happy to confirm what happened with your order.
When you placed an order online, there is an authorization request for the total of the order issued to the method of payment used. Once the order ships or it is picked up in the store, will the authorization turn into a charge. Most of the time, if there is an issue with the method of payment, we will try to reach out to our customers to correct the issue. We may also ask the customer to verify that the information entered in the billing address matches what the financial institution has on their end.
Again, our team will be delighted to review your order information to clear up any question that you may have. Send me a private message with your full name, email address, and phone number. To send me a message, log into the forum, and select Private Message from my signature bar.
08-26-2019 02:03 PM
08-26-2019 02:24 PM
Hi there, J03Y,
Let's begin by taking a look at your order information, and getting your details verified to see how I can answer your questions. As mentioned before, log into the forum, and select the Private Message option from my signature.