09-25-2019 02:24 PM
09-28-2019 04:28 PM
Thanks for joining our online community and making your first post!
The Note10+ is an amazing phone, and it's understandable that you were looking forward to taking advantage of any special offers that were available when your pre-order was placed. I would be happy to connect with the management at your local store on your behalf, and see if we can work together to get this cleared up. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.