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Posts: 1
Registered: ‎07-04-2019

Not showing a purchase history

I had a problem with purchasing the item in store today.
I bought a charging cable and chose to get the receipt by email.
So I let them know my phone number.
After they input my phone number, the display showed up my home address and email address.
The problem is the email is not received yet.
Also I cannot find any purchase history in best buy account.
Please help me.
Posts: 4,910
Topics: 147
Kudos: 372
Solutions: 225
Registered: ‎08-21-2017

Re: Not showing a purchase history

Good afternoon, airjuny,


Thank you for stopping by our community forums and writing to us about your My Best Buy account. One great benefit is being able to see the items you've purchased so I can know i'd be surprised to see this empty. I would be happy to take a look at your account to see if we can figure out what's going on. Can you please send me a private message with a few more details? I'll need to confirm your:


Full name

Email address

Phone number


To send a private message please click the button at the bottom of my post. I look forward to checking on this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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