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Posts: 2
Registered: ‎04-08-2019

Not honoring advertisements

There are signs in the store indicating buy 3 accessories for camera or camcorder and get 25% off. This store failed to honor it. While another representative was checking on the sign, the helping me was ringing me up and I got distracted. I used my certificates to pay a portion and asked about the 25% off. They insist that I have to purchase a camera or camcorder to get the discount. I go to customer service and return the items and I still have not received my certificates. I go to another location and guess what they honored the discount. I ended up making a large purchase and couldn't use my certificates. The different location confirmed I was not require to purchase a camera or camcorder to get the discount. It's frustrating to hear that I should of gotten that discount and I wouldn't be here waiting for my certificate to be refunded to my account.
Posts: 403
Topics: 32
Kudos: 63
Solutions: 19
Registered: ‎07-23-2018

Re: Not honoring advertisements

Hello, Anon_76179,


Thank you for taking the time to connect with us here on the Best Buy Forums. I’d like to welcome you to the community, although I certainly wish it were under a better circumstance. I often look for bundle deals when I am shopping, so I can understand why the promotion you mentioned would have caught your eye. I’d be happy to check into the details of the offer to see why it would not have applied to your original purchase. If you would like to send us a private message by clicking the blue button next to my name below, we can gather the required information to access your purchase.


I’m glad to hear the offer was applied during your visit to the second location, but I realize the rewards would not have been available if they had just been processed for a return. You can expect to see them in your account in 3-6 business days, and they will be able to be used on a future purchase. More on that can be found in the FAQ for the My Best Buy Program. Our team will be available to answer any additional questions you may have.



Sarah|Social Media Specialist | Best Buy® Corporate
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