04-08-2019 07:43 PM
04-09-2019 09:40 AM
Thank you for taking the time to connect with us here on the Best Buy Forums. I’d like to welcome you to the community, although I certainly wish it were under a better circumstance. I often look for bundle deals when I am shopping, so I can understand why the promotion you mentioned would have caught your eye. I’d be happy to check into the details of the offer to see why it would not have applied to your original purchase. If you would like to send us a private message by clicking the blue button next to my name below, we can gather the required information to access your purchase.
I’m glad to hear the offer was applied during your visit to the second location, but I realize the rewards would not have been available if they had just been processed for a return. You can expect to see them in your account in 3-6 business days, and they will be able to be used on a future purchase. More on that can be found in the FAQ for the My Best Buy Program. Our team will be available to answer any additional questions you may have.