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Posts: 1
Registered: ‎04-07-2021

Not getting refund back after return item

I was purchased the headset in store on March 15 and decided to return it on March 23. First, I was using my bb credit card to pay for my headset and then used my chased debit cart to pay it off right away at check out. On March 23, I decided to return the headset and bestbuy agent told me that wait 5 days to receive the money back. Now, April 7 I still haven’t receive any on my refund back to my chase account. What should I do in order to take my refund back?
Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Not getting refund back after return item

Hello, ntrinh10520,


Welcome to the forums!


I appreciate you writing us regarding your refund. I would be reaching out to someone if I had questions about it too. We try to pride ourselves in ensuring we provide great customer service, each and every time, and we expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation.


I am happy to look into this further for you. Please, send me a private message by clicking on the blue button next to my signature with your full name, phone number, and e-mail address. I look forward to hearing back from you.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
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