11-28-2019 10:31 AM
I recently purchased a new iPhone 12 from Best Buy through att. I requested that they add on the $5 per month fee so I can upgrade my iPhone every year. When I went to att to check on my account I was informed that that feature was not added and that I would have to return to Best Buy and have them add it. When I went back to Best Buy I was informed they would have to process a return and redo the entire order. The Best Buy associate assured me it was taken care of. So I went back to att and they informed me it still had not been added. So I went back to Best Buy and was told that the associate had lied to me, there wasn't even a return processed. So, they give me the cell phone department managers phone number and told me to call him he would take care of it. After calling and returning to the store numerous times i never could get in contact with this manager. So , here I am with a new phone that I will be required to completely pay off before I can upgrade next year. This customer service or rather the absence of customer service is completely unacceptable and I will NEVER return or buy from Best Buy again. I will also inform every family member, friend and even strangers of the bad experience with Best Buy and will never recommend shopping at your establishment again. Thanks and no thanks for bending me over a barrel Best Buy.
11-28-2019 08:33 PM
Thanks for taking the time to reach out to us regarding this experience. I'd be happy to take a look into this, and get in contact with the store you were speaking with. So that I can do so, please send me a private message with the following:
Your full name
Date and Best Buy location this occurred in
Order number or Customer PIN
Looking forward to hearing from you,