10-16-2019 06:33 PM
I took in my fitbit almost 2 weeks ago because it broke and I had bought the best buy warranty along with it. I was given a recipt with a suspend transaction on it and -269.xx on it but nothing has posted to my account yet. How long does it normally take to get the money back?
10-17-2019 11:21 AM
Thanks for reaching out, sirstarsky! Welcome to the forums. Typically, refunds can take up to 7-10 business days, but up to one billing cycle, which can be up to 30 days and is determined by your bank. Let me know if there is anything I could do to help!
10-17-2019 11:41 AM
10-24-2019 10:59 AM
Thank you for following up with us. 15 months is quite a bit longer than this should take. I'd be happy to take a closer look at this. Can you please send me a private message with your:
You can send me a private message by clicking the the button at the bottom of my post. I look forward to hearing back from you.