11-26-2018 09:41 PM
Let me preface by stating that I've been a Best Buy customer since the beginning of time, give or take. And my experiences have generally been good. Except...
Nov 8. My daughter and I purchase a cable modem router from BB in Florence, KY on daughter's debit card.
Nov 9 Turned out this was not needed and so it was returned to the store, unopened, with receipt. Return cheerfully accepted and return receipt obtained.
No Refund for quite a while...
On the 21st of Nov. I called Best Buy a total of 6 times:
Today I thought the omens were favorable and called Corporate again. No difference. 30 days.
In all interactions I provided the Customer PIN at the bottom of the receipt and they were able to look up the return. But they were not able to tell me anything more than that. They seem to be stuck on '30 days', 'billing cycle', and so on. Best Buy's own web site indicates a much shorter wait time.
It's 2018 last I checked, and not 1988. Nobody in 7 calls has been able to provide one bit of assistance. Let's hope the forums will be a bit more helpful.
I really want to know (a) where is this 30 day / billing cycle documented on Best Buy's web site and (b) is there no internal control system that shows the status of the refund? To us adults $100 for a month isn't too bad but for a college student it is a lot of money. And said college student bought the router locally instead of using The Big Mail Order place... So we're trying to help a brick and mortar business and this is our reward?
Come on, Best Buy. You can do better.
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