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Posts: 1
Registered: ‎04-01-2019

No receipt given and not showing up in my best buy

[ Edited ]

I purchased a mobile printer and a pack of paper and it is not compatible with my Ipad or Iphone. I don’t have newer models of iphone or ipad so I need to return for a refund. No receipt was given and it is not showing up in my best buy. I have my bank statement with purchase.
Name Sonia {removed per forum guidelines}
Phone Number {removed per forum guidelines}
Email Address {removed per forum guidelines}
Date of Purchase 3/27/2019 at 3:47 pm
Total Amount of purchase 267.92
Other items listed on receipt (if applicable) wireless mobile printer and pack of paper
Store Location (including street address) #155 1701 S 40 Dr, Greensboro, NC 27407
Form of Payment Used (Mastercard, Visa, etc…) Visa

Posted Date: 3/28/2019
Effective Date: 3/28/2019
Description: Point of Sale Debit
L340 TIME 03:47 PM DATE 03-27
Debit: $267.92

Posts: 2,320
Topics: 165
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Solutions: 134
Registered: ‎08-08-2017

Re: No receipt given and not showing up in my best buy

Hi there, Sonia,


Welcome to our community.  I like to keep my receipts in one central place after I make a purchase, or—if it’s an option—I prefer to have the receipt sent to me via email instead.  We definitely want to make sure you are also properly rewarded for your purchases by attaching your My Best Buy™ membership to each transaction.  I’ll be happy to look into this for you.


While I appreciate you sharing your information proactively, I had to remove a few details from your post to protect your privacy.  That said, I was unable to find a purchase at our Greensboro store on the specified date and time for the same total purchase amount.  Please double-check to make sure that all of the information you have on hand is correct, and if you find any inaccuracies, you can send me a private message with the updated information.  If needed, a private message can be sent by logging into the forum and selecting the blue button in my signature labeled “Private Message”.  Alternatively, your local Best Buy store should be able to help locate a copy of your receipt by swiping your credit/debit card at the register.


How Do I Get a Copy of My Receipt?


I hope this helps.  Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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