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Posts: 1
Registered: ‎03-13-2019

No help by any staff

I had lost my dell laptop charger and was looking for a replacement. I know a little about computer so I brought my laptop in. When entering the store the lady asked if I could be helped. I told her I was looking for a replacement charger and she told me where to go and said she’d send someone to help. I headed back to the computers and waited around for 10 mins for an associate to come but no one showed. I finally gave up and when to a different section to find and associate. He then followed me back to the chargers and told me there were two kinds and I would have to know if my laptop was a 65 or 90 watt. I had no clue I am not a computer person. He then told me we couldn’t help cause he didn’t know and I’d have to wait for someone from the computer section to help me. I waited another 10 mins and no one showed so I just grabbed one and left. Only once I got home and ask my father if it was correct I found out it was the wrong one. I will now have to go back and return the cord. I am very disappointed in the lack of care and customer service and this location. I suggest trying a different electronic store or a different Best Buy location.
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Registered: ‎09-29-2008

Re: No help by any staff

Hello, Caleigh,

 

Welcome to our community. It really sounds like you did very much what I would have done in similar circumstances, taking along your laptop seems like a good idea to me too as it seems it should have helped facilitate finding the right part. I was unhappy to hear that your request for assistance at your local store did not result in a successful purchase. I apologize for our having let you down.

 

At what location did this occur? When you visit to make your exchange or return--I regret the inconvenience you've incurred--I might recommend that you speak to a manager regarding your purchase experience and to request assistance in having the correct adapter located for your computer. Please let me know how your visit goes.

 

Also, please know I am grateful you took the time to write to us and to share your feedback on this experience.

John|Social Media Specialist | Best Buy® Corporate
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