03-13-2019 07:07 PM
03-14-2019 11:24 AM
Welcome to our community. It really sounds like you did very much what I would have done in similar circumstances, taking along your laptop seems like a good idea to me too as it seems it should have helped facilitate finding the right part. I was unhappy to hear that your request for assistance at your local store did not result in a successful purchase. I apologize for our having let you down.
At what location did this occur? When you visit to make your exchange or return--I regret the inconvenience you've incurred--I might recommend that you speak to a manager regarding your purchase experience and to request assistance in having the correct adapter located for your computer. Please let me know how your visit goes.
Also, please know I am grateful you took the time to write to us and to share your feedback on this experience.