Best Buy Store Purchase

[manningd]

I purchased all new kitchen appliances and washer/dryer, totaling almost 5,000. My order was delivered today and the refrigerator did not fit into the space I had, which is fine. Prepared to make an exchange and move on. However, when I called the store (Jacksonville,Fl store #430), I was told that no one was available to assist me as they had other customer and no one would be able to call me back in a timely manner. They provided a 1-800 number and ask me to call them instead. I called and they also wasn’t able to assist and told me that I’d have to go into the store to get the assistant I need. My problem is, I felt like after I’ve spending about $5,000, my issue was not a priority. I should have been able to get the assistance I needed whether I was via phone or in person.

[KyleR-BBY Senior Social Media Specialist]

Hello, manningd,

Welcome to the Best Buy Community forums. Thanks so much for taking the time to reach out about this. As someone who has a oddly-shaped spot for my refrigerator, I know what a pain it can be to try to find something that fits right.

Generally, appliance returns and exchanges are best taken care of by calling us at (800) 304-1259. I hope that's the phone number that you were given. If not, please give them a call. Even if you did call them, it may be worth a second shot. If they won't be able to assist, please let me know so I can see if I can give you some next steps to getting this exchange set up.

If the Geek Squad Client Care team at that phone number can't help, there may be something unique about the order that requires hand on service. I assure you that your business is very important to us, and I'm sorry if your experience has left you feeling that you aren't a priority for us. We definitely want to work to find a solution for you.

Sincerely,