11-18-2022 09:06 AM
11-18-2022 02:20 PM
Hi there, Sarahskivs,
Welcome to Best Buy Forums! Thanks for reaching out, although I wish it were under better circumstances. This certainly sounds like a frustrating situation, and is far from the experience we strive to give our customers.
I would love to look into this closer and assist where possible. To get started, kindly send me a private message by clicking the blue button near my signature. Please include your full name, phone number, and email address, along with your order number.
Looking forward to connecting with you soon!