Add Product

Search Results:

New Member
Posts: 2
Registered: ‎04-09-2019

New tv broken in box

I recently purchased a tv Friday and when I opened the box the tv had a broken screen. What can I do the coverage I purchased for geek squad won’t cover this.
Posts: 557
Topics: 23
Kudos: 117
Solutions: 34
Registered: ‎07-23-2018

Re: New tv broken in box

Hey, darianashleigh,


Thanks for connecting with us on our forums! I'm sorry to hear that the TV you just purchased is broken. I use my TV nearly every day and I don't know what I would do without it! 


I do not believe that most Geek Squad Protection Plans on TVs offer coverage from damage. For the specific details of what your Geek Squad Protection Plan covers, please see the terms & conditions.


As per our Return & Exchange Promise: If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement.


Please don't hesitate to let us know if you have additional questions!

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!