04-09-2019 11:45 AM
Thanks for connecting with us on our forums! I'm sorry to hear that the TV you just purchased is broken. I use my TV nearly every day and I don't know what I would do without it!
I do not believe that most Geek Squad Protection Plans on TVs offer coverage from damage. For the specific details of what your Geek Squad Protection Plan covers, please see the terms & conditions.
As per our Return & Exchange Promise: If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store and we'll arrange for a replacement.
Please don't hesitate to let us know if you have additional questions!
|Austin|Social Media Specialist | Best Buy® Corporate|
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