06-29-2019 10:41 AM
06-29-2019 03:17 PM
Hi, Adamkuiper,
Thanks for connecting with us on our forums! I know how important it is to ensure that your items are in the most ideal condition possible. Especially something important like an appliance!
We would love to assist in any way we are able. Would you mind clarifying if this was an online order or a store purchase?
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06-30-2019
10:43 AM
- last edited on
06-30-2019
10:50 AM
by
Austin-BBY
It was a store purchase. Walked in, told them what I wanted, paid, they brought it out front and loaded it. {removed per forums guidelines}. Item 8390027.
06-30-2019 11:18 AM
Adamkuiper,
Thanks for clarifying those details! I did remove your Customer Service Pin, as our forums are a public place and we would never want anyone to access your information.
As this was a store purchase, any return or exchange would need to be completed in one of our stores. You should however be able to complete this at any local Best Buy that works well for you within your Return & Exchange Promise. If there is anything else we can assist with, please feel free to utilize the button in my signature to send us a Private Message. Please be sure to include your Customer Service Pin, as well as your full name, email address, and phone number should you message us.
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