04-12-2021 07:22 PM
I have a macbook that was purchased on March-26, 2021, that I would like to exchange. Due to themost recent Ontario lockdown, no Bestbuy stores are currently accepting exchanges, and the website currently states exchange deadline has been extended to May 21st.
My question is, up to what date does teh May-21 exchange date applies to? I had tried calling the Bestbuy customer service line and the agent had no clue. Please confirm whether my macbook that was purchased from Bestbuy on Mar 26 (I have the receipt to indicate the purchase date and the product is unopened with packaging still on) is eligible for exchange up to May-21?
04-13-2021 10:01 AM
Hi there, KC0410,
Welcome to our community! I can definitely understand wanting to find out more information regarding your return window, and appreciate you reaching out. As nckhammond mentioned, our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with your questions/concerns.