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New Member
Posts: 1
Registered: ‎04-12-2021

New May-21 return policy

I have a macbook that was purchased on March-26, 2021, that I would like to exchange. Due to themost recent Ontario lockdown, no Bestbuy stores are currently accepting exchanges, and the website currently states exchange deadline has been extended to May 21st.

My question is, up to what date does teh May-21 exchange date applies to? I had tried calling the Bestbuy customer service line and the agent had no clue. Please confirm whether my macbook that was purchased from Bestbuy on Mar 26 (I have the  receipt to indicate the purchase date and the product is unopened with packaging still on) is eligible for exchange up to May-21?

 

Thanks!

Kev 

Valued Contributor
Posts: 2,515
Registered: ‎02-07-2011

Re: New May-21 return policy

Not sure, these forums are for the us based best buy and is completely different then the Canada one. I know Canada has a twitter support thou, probably should ask there.
Posts: 632
Topics: 27
Kudos: 112
Solutions: 29
Registered: ‎02-08-2019

Re: New May-21 return policy

Hi there, KC0410,

Welcome to our community! I can definitely understand wanting to find out more information regarding your return window, and appreciate you reaching out. As nckhammond mentioned, our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with your questions/concerns.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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