01-08-2022 08:55 PM
I visited store for Thanks giving day purchase. Store associate said about 10% cash back for new creditcard and I applied for it for my purchase. I bought for 1350$.
I got Best buy credit card after few weeks. I paid for my purchase but I coudnt find any cash back or rewards. I reached customer service and they said that some how Finance option was selected and they cant do anything. They told me to visit store to return and repurchase the product to get rewards.
I visited store, they said they can do but the current price of the product is diffrent and they cannot override. Again I called customer service. They said that they raised it to back end support now. REALLY FRUSTRATING
I spoke to 5 or 6 customer service reps and also I visited store to reach in person service. Nothing happened, Now just waiting for back end response. I never see such response from any retail customer service. I can say WORST
I bought product from store and paid for it. But I am not able to get my 10% rewards for my 1st purchase. I told store associate clearly that I am applying this card just for that attractive 10% cash back for the 1st purchase. But they are saying that they cannot help as it is financed. But I dont want that and also I repaid.
I almost lost $130 and spent 2hours with customer serviece and an hour at store. Very Bad experience
Solved! Go to Solution.
01-09-2022 08:59 AM
01-09-2022 10:19 AM
01-09-2022 11:27 PM
I agree with Nckhammond. While I am an employee, I was a Best Buy Credit Card holder first. The option for choosing standard financing with rewards or no interest is selected on the signature pad by the customer, not the register side. It's the step right before you sign for the purchase.
With that said, once the return policy has expired there will not be a way to change it. I would encourage you to visit the store ASAP so they can re-ring it for you. This forum will not have the ability to assist with this issue.
01-10-2022 01:19 PM
01-11-2022 04:46 PM
Thanks for creating a profile here on the Best Buy Forums. Welcome to this community!
I can certainly understand where you are coming from, as I enjoy earning rewards when possible as well. We would like the opportunity to formally document your feedback here within the Corporate Campus, so would you mind sending me a private message with your full name, email, phone number, and purchase information?
01-18-2022 11:53 AM