Best Buy Store Purchase

[Hamzaferoz96]

I bought a samsung 45w charger from bestbuy pinecrest store for delivery. The charger was not available in store so the representative told me that i can have it delivered by tuesday, jusly 12th 2022. I got an email with the pakage detail and tracking number. I started tracking the order and over the weekend i get an email stating that my order will be delivered before the expected date on monday. I waited for my order on monday but never received it. I check the order status it says delivered. I checked today aswell but there was no pakage in the mailbox or on my property. I need my charger urgently. It was an expensive charger and my s22 ultra did not come with a charger. Please help me get my charger. I have been a long time best buy customer, i make my purchases at bestbuy every now and then. This is the first time i ordered delivery and this happens. I hope i can get this resolved through this forum.

[Kristy-BBY Social Media Specialist]

Welcome to the Community Forums Hamzaferoz96!  We are happy to have you join us!

As someone who uses their phone everyday, I can certainly understand the urgency on receiving your charger for your phone. I would be happy to take a closer look. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,