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Posts: 1
Registered: ‎01-26-2022

Never received refund

I ordered an item on january 3rd, 2022 and i returned it and best buy recived the return on january 17,2022 .it is now january 26 ,2022. i paid with gift cards. can someone help

Posts: 2,262
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Registered: ‎07-06-2009

Re: Never received refund

Hello, daniel7688,

 

Thanks for reaching out about your returned order. I can understand not getting the refund after so long, would not be a welcome situation, as I'm sure you're eager to use your gift cards on something else. 

 

Generally speaking, items that have been returned by mail should be processed within seven to ten business days after we receive the returned item, as outlined in our Return & Exchange Promise. After the holidays, this can take a bit longer due to the number of items that our return center may receive. Since we're approaching that time frame, I'd be happy to see if I can find any status of the return for you. Can you please send me a private message with your full name, phone number, email address, and the order number? To send the message, you can use the button in my signature below. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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