01-26-2022 03:25 PM
Thanks for reaching out about your returned order. I can understand not getting the refund after so long, would not be a welcome situation, as I'm sure you're eager to use your gift cards on something else.
Generally speaking, items that have been returned by mail should be processed within seven to ten business days after we receive the returned item, as outlined in our Return & Exchange Promise. After the holidays, this can take a bit longer due to the number of items that our return center may receive. Since we're approaching that time frame, I'd be happy to see if I can find any status of the return for you. Can you please send me a private message with your full name, phone number, email address, and the order number? To send the message, you can use the button in my signature below.