Best Buy Store Purchase

[Vadafer1]

I purchased a Samsung Galaxy S6 Tablet on December 13, 2019 in store and was suppose to get a $50 ecard for purchasing it. I never received it and called the customer service number on December 21, 2019 and the guy said I should  receive it by the next day. All I received was 2 emails with a copy of my receipt. I just want to know when I will get it.

[KyleR-BBY Senior Social Media Specialist]

Hello, Vadafer1,

Thanks for joining the Best Buy Community forums. I'd be happy to look into that e-gift card for you to try to get an update on it.

First, though, can you check your Spam and Promotions folders? The gift card may be hiding there.

If it isn't, please send me a private message through the link in my signature below this post. I'll need your name, email address, phone number, and the customer service PIN from the bottom of your receipt to get started. 

Sincerely,