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Posts: 2
Registered: ‎01-17-2021

Never received a curbside pick up

Hello.  I purchased a modem for curbside pickup at the West LA store (zip 90025) in late Nov.  When I arrived at the store, I checked in for curbside.  After 30 minutes with no service, I left because I had a virtual class to attend.  70 minutes, I checked in, I received a text that an employee was coming out with the modem.  I assumed that the employee would figure out I wasn't there and would take the modem back.  After my class was done, I checked the order status.  It said that I had picked up the modem!  I tried to call the store 7-8 times that day, but either no one picked up (an automated message would say that the store was busy and to try again later) or would transfer me to a national call center (where they said that the order status was wrong and to simply go into the store.... Which kind of defeats the purpose of curbside, no?).  


I have plenty of documentation to indicate that I was NOT at Best Buy during the pickup time (and thus could not have actually picked up the item). 


I have disputed the charge with my credit card, but, because Best Buy insists that I picked up, the credit will not finalize a refund.  


Can someone from the West LA store please contact me so that I can work this out?  This is ridiculous. 

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: Never received a curbside pick up

Hi, AlexL, and welcome to our online community!

Thank you for posting on our forum for support, although I hate to hear about the issue you're facing and the difficulty you've had getting in touch with the West LA store. Our Curbside Pickup option is intended to be a quick and easy way to get the tech you need, and I'm sorry this experience has been far from that. I'm hoping I can provide the help you've been searching for with your order.

To start, please send me a private message including your full name, email, phone number, order number, and any updates to the situation since your post. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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