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Posts: 3
Registered: ‎03-05-2019
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Never received Anthem/BFV NVIDIA Geforce code

Hello! 

 

I am am a loyal Best Buy customer with multiple family members who are members and I haven’t had a complain until now. I recently purchased a cyber power pc with the NVIDIA geforce bundle of either anthem or bfv. I never received any codes from Best Buy and I have reached out multiple times. I have at least 2 tickets open. I have reached out to NVIDIA and they informed me that this has to go through Best Buy. I have repeatedly been told to wait 24 to 48 hours and I never receive a response or it’s a code for a game I already redeemed (Division 2). I do appreciate the help and I just want to be provided the correct code for either Anthem or BFV (or both)

 

thank you you and I appreciate a response. 

Posts: 92
Topics: 8
Kudos: 6
Solutions: 3
Registered: ‎07-23-2018

Re: Never received Anthem/BFV NVIDIA Geforce code

[ Edited ]

Hello, CamH811,

 

Welcome to the community. We appreciate you thinking of Best Buy for your electronic needs, and hearing you have had difficulties with the code you should have received is never ideal. We definitely want to make sure you receive all the benefits you qualified for during purchase, and we would be happy to see if we have any options available to assist. If you have not already done so, please take a look at your spam or promotional folders. Often codes are filtered there by accident.

 

If you do not find the codes in your email, please send us a private message so we can verify the purchase. You can do this by clicking the blue box next to my name below. We would need your full name, email address, telephone number, and order number or customer service pin from your sales receipt if available.

 

We look forward to hearing from you soon.

 

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-07-2019

Re: Never received Anthem/BFV NVIDIA Geforce code

Also need help with getting "correct code" for game bundle. i have all info that you need and any help is appreciated code not working

New Member
Posts: 3
Registered: ‎03-05-2019

Re: Never received Anthem/BFV NVIDIA Geforce code

I’m sure Sarah will help you fam! If not through here make a post and she or one of their team will get back. Had a code within 24 hrs. I haven’t tried it as I’m not home but looks legit.

Fastest response I’ve gotten from them too. Called many times
Posts: 128
Topics: 11
Kudos: 32
Solutions: 9
Registered: ‎10-03-2017

Re: Never received Anthem/BFV NVIDIA Geforce code

Hello there TechyRod,

 

Welcome to the Best Buy Support Forums! Having troubles with a purchase bonus code is definitely not fun. I'd be more than happy to take a look into this for you and see what options may be available to assist. If you have not already done so, please take a look at your spam or promotional folders. Some times download codes can be directed there by mistake. If you have already received a code, and it is not working, you may want to contact Nvidia directly for further assistance with redeeming your code. 

 

If you do are still having trouble, please send us a private message so we can have a further look! If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Service PIN

To send me a private message, please click the button labeled "Private Message" in my signature below.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-05-2019

Re: Never received Anthem/BFV NVIDIA Geforce code

Sarah,

Hey Sarah! I am updating you guys on this - the code that I received was “expired” - I tried multiple times and can provide proof. I spoke to Nvidia and they said that I had to reach out to Best Buy to receive the latest offering or “promotion” of the product to receive a valid code.

If needed I can provide proof of expired code, and I would really like to receive a new code with the current offering/promotion - which is a choice between BFV, Anthem and Metro - Exodus.

Please let me know the solution and what is needed on my end. I appreciated the quick response last time.

Best,

Cam
Highlighted
Posts: 92
Topics: 8
Kudos: 6
Solutions: 3
Registered: ‎07-23-2018

Re: Never received Anthem/BFV NVIDIA Geforce code

CamH811,

 

Thanks for stopping back in to let us know about the code. I’m sorry to hear the promotion ended. When you have a moment, please send a private message, and we can determine what might be possible! I believe we still have all your information from our recent conversation.

 

We look forward to working with you again.

Sarah|Social Media Specialist | Best Buy® Corporate
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