11-25-2018 05:24 PM
I’m sorry your speaker isn’t working correctly.
Was this a purchase made in a store? If so, they should be able to look the receipt up for you when you head in to make the return. If you paid with a credit card, they can often just swipe that card to find the receipt.
I can also check on my end. Please reach out to me through a private message by using the link in my signature. I’d need your name, email address, and phone number. Please also send along the store location of the purchase, the date of the purchase, and the total amount spent on the receipt.