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New Member
Posts: 1
Registered: ‎06-17-2019

Never bestbuy again

I bought a new TV on Saturday night. Monday morning that TV was 100 dollars cheaper. How is it possible that nobody would mention that? No one had the decency to let me know I would have saved 100 dollars on less than 2 days?
I've been a faithful customer for a long time, but now I feel cheated. I am a new Amazon customer now.
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Best Buy Employee
Posts: 1,828
Registered: ‎01-09-2015

Re: Never bestbuy again

Well, the person in the store would not have access to the pricing in advance so they would not even be aware it was going on sale. This is true all the way up to the store management level, even for big events I was only provided a list of products to hold and never once a pricing list. Luckily for you we have our price match guarantee in which to claim your $100. Visit your store while the unit is on sale and still within return/exchange period and they will match it for you. As for Amazon, I haven’t had anyone tell me something I’m buying is going on sale when I’ve bought from them either, come to think of it I’ve never had that happen anywhere.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Valued Contributor
Posts: 1,611
Registered: ‎02-07-2011

Re: Never bestbuy again

they dont get the prices ahead of time

 

all you have to do is take back your receipt within your return period, normally 15 days, while it is still on sale, and they will credit you the difference.....

 

 

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Posts: 2,595
Topics: 31
Kudos: 95
Solutions: 130
Registered: ‎10-19-2017

Re: Never bestbuy again

Hello, Sadsadsad,

 

Welcome to our community forums!

 

Our Price Match Guarantee is one of my favorite options from Best Buy, as I love to save money in any way possible. As jdogg836 and nckhammond mentioned, as long as the item, the sale, and the customer are within the Return & Exchange Promise, you can take advantage of it. I’d love to help you do the same and look into this price match for you.

 

If you have not reached out to your store yet, will you please private message me the order number or Customer Service PIN for this TV purchase, your full name, phone number, and e-mail address? To send a private message please click on the button at the bottom of my post across from my name. I look forward to hearing from you.

 

Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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