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Posts: 1
Registered: ‎07-14-2020

Never Received Email / Someone Picked Up the Order



I have made two orders on May 21 and picked up only one of them. I was waiting the refund but was noticed that someone picked up my order on the same day. I will explain the situatio below.


On May 21, I ordered a microphone (the first order) but somwhow haven't received the confiramtion email or text for curbside pick up instruction. I thought it was some kind of system glitch.


I made another purchase (the second order) and receveid the confirmation this time, so I was able to pick up the second one only. 


After few days, I saw the refund has still not been issued so I contacted the credit card company and disputed the charge since I had no confirmation number, I couldn't contacted the best buy customer service. 


Today, I was informed that the order was picked up by me on May 21 and Best Buy denied refund. 


I am wondering if anyone here can help me to solve this issue.


Thank you,



Posts: 1,037
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Registered: ‎11-30-2015

Re: Never Received Email / Someone Picked Up the Order

Hello, hijj1007,


Welcome to the Best Buy Forums! Thanks for making your first post.

Whenever I order something online, I hope everything processes through quickly. I'm sorry for any confusion with your orders. I would be happy to connect with the store on your behalf and see if I can help get this sorted out. If that's something that you would be interested in, please send a Private Message with your full name, email address, phone number, and order numbers. You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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